Session 3: Over The Top! Exceed the Expectations of Your Clients and Keep Them Coming Back for More.
Presenter: Nancy Clark, The Glen Group, North Conway
Tuesday, April 24, 8:00 to 9:30 AM
Chamber Offices – 69 Route 101A, Amherst NH
Sponsored by Centrix Bank
In these times, extraordinary customer service will make the difference between success and failure of your business. This workshop is a great refresher workshop on what works and what doesn’t.
Nancy Clark is owner and president of Glen Group, a full-service strategic marketing and advertising agency. A committed community activist, she has extensive experience working with nonprofits, community-based initiatives, government agencies and businesses. A graduate of Long Island University, with a B.A. in Communications/ Journalism, Nancy took the fast track from her first post-college job as a marketing assistant to Vice President of Marketing at Attitash Ski Resort in New Hampshire. In 1996, Nancy purchased Glen Group, then put together the people, the passion and vision that have transformed the agency into a highly respected strategic marketing, advertising and web development company with clients all over the U.S.
She has spearheaded strategic marketing and advertising efforts for clients including New Hampshire Division of Economic Development, Globe Manufacturing, Woodlands Credit Union, Chalmers Insurance Group, Cannon Mountain and Shires Equestrian. Nancy frequently lectures on business, marketing and finance; most recently she spoke at The 3rd Annual “A-Ha!” NH Social Media Business Summit.